Privacy policy



Hair resurrection is compliant with The General Data Protection Regulation 

(GDPR) (EU) 2016/679.

It means that we are open about our methods of tracking and use of the visitors’ data, and you can freely check what exactly we’re doing to it.

    We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.

    We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)

    Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

    • Payment services use your credit card number, your name and surname to verify and process your payments for our products
    • Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you
    • Postal services use your first name, last name, and physical address to arrange the product delivery for you
    • Mass mailing services use your email address to send you emails (if you have subscribed for them)

    If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.

    If you don’t agree to these terms, please leave the website.

    Privacy Policy for SMS and Email Marketing

    At Hair Resurrection, we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage with our SMS and email marketing services. By opting in or providing your consent, you agree to the practices described in this Privacy Policy.

    1. Information We Collect:

    1.1. Personal Information: When you subscribe to our SMS and email marketing services, we may collect personal information such as your name, phone number, email address, and any other information voluntarily provided by you.

    1.2. Non-Personal Information: Additionally, we may collect non-personal information such as your device type, operating system, IP address, and browsing preferences. This information is collected automatically when you interact with our SMS and email marketing messages.

    1. Use of Information:

    2.1. Personal Information: We use the personal information you provide to deliver and personalize our SMS and email marketing messages, send important updates, promotions, and offers, and improve our services. Your personal information may also be used for customer support and to respond to your inquiries or requests.

    2.2. Non-Personal Information: Non-personal information collected is used to analyze trends, administer our SMS and email marketing campaigns, track user engagement, and gather demographic information. This helps us improve our services and tailor our messages to better suit your interests and preferences.

    1. Disclosure of Information:

    3.1. Service Providers: We may share your personal information with third-party service providers who assist us in delivering our SMS and email marketing messages and providing related services. These service providers are contractually obligated to use your personal information solely for the purposes of providing the requested services.

    3.2. Legal Requirements: We may disclose your personal information if required by law or in good faith belief that such action is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

    3.3. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred or disclosed as part of the transaction. We will take appropriate measures to ensure the confidentiality of your personal information and provide notice before your personal information is transferred or becomes subject to a different privacy policy.

    1. Security:

    We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

    1. Your Choices:

    You have the right to opt-out of receiving our SMS and email marketing messages at any time by following the unsubscribe instructions provided in the messages. You can also update your personal information or modify your communication preferences by contacting us directly.

    1. Children's Privacy:

    Our SMS and email marketing services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove the information from our systems.

    1. Changes to this Privacy Policy:

    We reserve the right to modify this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

    1. Contact Us:

    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at

    By opting in to our SMS and email marketing services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

    You can email us at and ask:

    • To receive the copy of your personal details we have collected
    • To delete your personal details from our system
    • To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)

    We are doing our best to guarantee the security of your personal details while keeping and using them.

    Thank you for your cooperation!


    Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

    You are protected when:

    • The item you ordered did not arrive within the time promised. 
    • The item you received was not as described.
    • The item was damaged in delivery

    Hair Resurrection is committed to making the return process for you incredibly simple, we recognize that things do happen. our goal is to provide you with an outstanding purchasing experience from beginning to end.

    Few details:

    • Returns must be accompanied by all original components.
    • we ask that you cover the return shipping charges.
    • Returns must not be damaged or defective.
    • refunds will be issued once returns arrive.
    • Please address the return to the address below:

    PO BOX 490
    NIAGARA FALLS NY 14304-0490
    United States

    Order confirmation emails is sent out immediately after orders are placed to the provided email address. Once order is shipped, an email containing tracking information will be also sent out.

    Please check your spam and junk folder for the email before contacting our team.

    When contacting our team to enable us find your order please provide:

    • The Full Name used in placing the order
    • The email address used in placing the order


    You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link and number. Alternatively, you can track your order on our using on the “Track My Order Page” using your order number and email or tracking number. You can also subscribe on the page for updates on order status.

    click here for more information

    no worries! there could be further delays while your product is in transit, however, tracking numbers normally update with couriers every 48 to 96 hours.
    check your tracking first to see if the courier has delayed delivery of your product because of something like an inaccurate address or customs fees.
    please check here if you realized you had supplied an incomplete or inaccurate address.

    Don't get alarmed if your tracking hasn't changed in a few days; your order should still be on its way to you. but please contact our customer service team so they can help you if your tracking hasn't changed in more than six working days.

    For Orders placed in countries other than the United States and Canada, please allow 5+ days for your tracking to update before contacting our team to investigate your order.

    Unfortunately, we’re unable to make certain changes to your order once you've hit 'Place Order' at checkout, this includes:

    • Changing the item or size
    • billing address
    • Adding/removing items to your order
    • Shipping method

    Once this time has passed the order can't be cancelled, however you can return/exchange the items once delivered.

    This is a cheaper form of shipping, but requires customers to pick up their order from the closest chitchat location close to you. An email will be sent to you when the order is ready for pickup with details on what location to pick it up from.

    If the order is not picked up within the timeframe for it. The order will be returned to sender.

    You will be responsible for covering the cost of reshipping orders not picked up (“Returned to Sender”).

    input the incorrect address at checkout... we can only make changes to address within 48hrs of the order been placed. Anything exceeding that, you would have to contact the courier.

    If for any reason your order can't be delivered, the courier will return it to us and you’ll receive a refund once the parcel has reached our warehouse. you can keep an eye on your tracking information for any updates.

    If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number, and they may be able to amend this for you.

    If your order has shipped, please contact the courier directly asap as they may be able to help.

    Important to know... if you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.

    The Hair mousse last for all day providing strong hold.